Terms & Conditions

We’d like to keep in touch with you about hair care tips and our services. You can opt out anytime by clicking unsubscribe on any email you receive or by contacting us via our website.

We respect the privacy of all our patients. We will keep your data secure, and we will not sell or share your data.

We collect personal information provided by you when submitting inquiries or booking an appointment.

What do we collect?
To manage your reservation, we will ask you to provide personal details such as:

• Name
• Email address
• Phone number
• Address
• Payment details

For marketing, we collect

• Name
• Email address

Any data you share with us will confirm with our data protection policy: your contact details and medical information shared are stored purely for the monitoring of your diagnosed condition and encrypted for extra security.

We will not disclose your personal information to third parties other than to third parties who require your details to provide communications as part of our regular service.

• Please note that Sussex Trichology has a 24-hour cancellation policy. If we do not receive 24 hours notice to cancel your appointment then your card will be charged 50% of the fees for the service booked.
• We understand that there can be genuine reasons for not providing the specified notice period, and assure you that we will be sympathetic in certain cases. However, we are forced to put in place these measures due to a high number of non-arrivals which costs the practice dearly.

• Sussex Trichology reserves the right to publish anonymously the questions or enquiries it receives from clients in the form of Q&A to help fellow hair loss sufferers. Please be assured that we follow strict confidentiality rules. Publishing of case study is done purely for illustrative purposes, and under no circumstances will reveal client identity.
• The advice on our website cannot be replaced for professional consultation at our clinic. The symptoms and treatments are discussed for a clear understanding of the services offered. However, each individual case is distinct and needs personal attention before a diagnosis can be reached.

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However, if you do this, then it may impact your experience of the site and the services we can offer.